Q: How to get to Jinlu shoes
Jinlu shoes is located in Yiwu City Zhejiang province, only 300 km from China's largest city of Shanghai, welcome to visit our factory, you can reach the Shanghai Pudong International Airport, our Shanghai office people will pick up you.

Q: Delivery and Carriage
There are three ways to deliver the goods.
One is Express ,such as DHL, UPS, TNT and Fedex .The charge of them is from US$ 10.0/KG to US$ 15.0/KG if We pay the freight in China. It is most convenient because of door to door. This method is suitable to a few goods such as less than 20KG.
Another is air parcel, you should go to airport to take the goods youselves. The charge is cheaper than express, but you should pay the charges of Customs clearance and we should pay the charges of clearance of goods, these charges are fixed no matter what weight or volume it is. This method is suitable to the goods which are more than 100KG, The rest one is ocean shipping, it is rather cheap, and it will take about 15-30 days to the port if you are in the North America or the Europe. In general, we deliver the samples by Express, such as DHL, UPS, TNT and Fedex, and ship the goods of order by ocean shipping.


Q: Payment
By irrevocable L/C at sight, By T/T: 30% deposit, 70% balance before the shipment.

Q: Claims and returns
Normally, we always send samples to your confirmation before you place an order. If there are some defective products, you can return them and we will make amends for the freight of these defective products. Certainly, you can also ask us to replace these defective products as soon as possible. We will pay all freights for them.